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FAQ

How do I know my interpreter is qualified?

How will Fluent help me provide effective communication?

Does Fluent protect the confidentiality of the information that is translated or interpreted?

What do I need to do to begin using the services from Fluent?

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How do I know my interpreter is qualified?

Are you able to assess the skills of your interpreter? What is their experience? Just because someone once learned some sign language or is from another non-English speaking country doesn’t mean they are a qualified interpreter. A qualified interpreter has been trained in the skill of interpreting or translating and has documented experience.

All Fluent interpreters have proven and documented credentials and are trained in the field of interpreting. In addition, all Fluent onsite interpreters are managed and monitored by the Director of Interpreting and Translation who is a nationally-certified American Sign Language interpreter with more than 22 years of interpreting experience. All Fluent staff interpreters receive specialized training to enhance and improve their skill set in an effort to maintain the highest levels of qualification.

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How will Fluent help me provide effective communication?

Fluent can assist you with whatever needs you might have. If you need onsite interpreting, Fluent can often provide services in less than 60 minutes in Spanish or American Sign Language. Since Fluent has the largest staff of interpreters in the Southeast, we were able to cover more than 98% of the onsite interpreting requests we have received since 1994.

If you have a brief meeting, Fluent telephone interpreting can help you communicate effectively. In less than 45 seconds, any day, any time, you can have an interpreter available in over 180 different languages at a cost you can afford. Even if you have a staff interpreter, Fluent telephone interpreting services can serve as a back-up when you need some extra help.

Fluent can also provide video interpreting for instances when emergency services need to be provided in less than 15 minutes. Imagine having access to a nationally-certified ASL interpreter anytime just by making one call and pushing the “on” button. Fluent can make it happen!

Fluent document translations can take the guesswork out of whether your forms or instructions are being understood. Since Fluent translations are read and proofread a minimum of three times, you can be sure that your words are accurate and represent the message you want to convey.

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Does Fluent protect the confidentiality of the information that is translated or interpreted?

All interpreting and translating services from Fluent are maintained in the strictest confidence. Whether it is sensitive legal or medical information, Fluent adheres to the industry’s leading organization’s standards and respects the confidentiality of all communication.

What do I need to do to begin using the services from Fluent?

Contact Jim Pfeiffer, our Vice-President of Sales for a personal consultation and for more information.

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info@fluentls.com

 

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